Welcome to Khadim Gift Service! These Terms and Conditions govern your use of our website and services. By accessing or placing an order through our platform, you agree to abide by these terms. Please read them carefully before proceeding. If you do not agree with any part of these terms, you should discontinue using our services.
1. General Overview
Khadim Gift Service is a Pakistan-based online gift delivery platform that delivers cakes, flowers, chocolates, fast food, and other gift items across Pakistan.
By using our website, you confirm that you are at least 18 years old or accessing the site under the supervision of a parent or guardian.
These Terms and Conditions apply to all users of the website, including browsers, customers, and merchants.
2. Order Placement and Confirmation
Orders can only be placed through our website by providing all required details, including delivery information.
Order Confirmation: Once you place an order, you will receive an email or SMS confirming the details of your order. This confirmation does not guarantee delivery unless payment is successfully completed.
We reserve the right to cancel or refuse any order for any reason, including but not limited to stock unavailability, incorrect pricing, or fraudulent activity.
3. Payments
All orders must be paid in full at the time of placement. We accept payments through secure online payment gateways.
Payments are non-refundable unless eligible for a refund as per our refund policy (see Section 7).
Prices listed on the website are subject to change without prior notice. Any applicable taxes or fees will be included in the final checkout price.
4. Delivery Policy
We offer delivery services across Pakistan. Delivery times vary depending on the location and type of product ordered.
Same-Day Delivery: Available for selected items and locations if the order is placed within the designated cut-off time.
Delivery Delays: While we strive to deliver on time, delays may occur due to unforeseen circumstances such as weather conditions, traffic, or other logistical issues. We are not liable for such delays.
Recipient Availability: It is the customer’s responsibility to ensure that the recipient is available at the provided delivery address during the delivery window. If the recipient is unavailable, additional delivery attempts may incur extra charges.
5. Product Availability and Substitution
All products are subject to availability. In rare cases, if a product is unavailable, we reserve the right to substitute it with a similar item of equal or greater value.
The images displayed on our website are for illustrative purposes only. Actual products may vary in appearance, colour, or packaging.
6. Cancellation Policy
Orders can only be cancelled if the cancellation request is made within 12 hours of order placement or before the order is processed for delivery, whichever comes first.
Cancellation requests must be communicated via email or phone. Once a cancellation is approved, a refund will be processed if applicable.
Orders that are already dispatched or delivered cannot be cancelled.
7. Refund and Replacement Policy
We strive for 100% customer satisfaction. However, refunds or replacements will only be provided under the following conditions:
Damaged or Incorrect Product: If the delivered product is damaged, defective, or not as per the order, you must notify us within 24 hours of delivery with photographic evidence.
Non-Delivery: If an order cannot be delivered due to an error on our part (e.g., incorrect address processing), we will provide a refund or reattempt delivery.
Refunds will be processed within 7-10 business days after approval.
8. Customer Responsibilities
It is your responsibility to provide accurate delivery details, including the recipient’s name, address, and contact number.
You are responsible for ensuring that the recipient is available to receive the delivery at the specified location and time.
Any additional fees incurred due to incorrect information provided by you (e.g., wrong address) will be charged to you.
9. Privacy Policy
By using our website, you agree to the collection and use of your personal information as outlined in our Privacy Policy.
We value your privacy and ensure that all personal information is handled securely and only used for order processing, delivery, and customer communication.
10. Limitation of Liability
Khadim Gift Service is not liable for any direct, indirect, incidental, or consequential damages arising from the use of our website or services.
While we strive for accurate product descriptions and timely delivery, we do not guarantee that all services will be error-free or uninterrupted.
11. Intellectual Property
All content on the Khadim Gift Service website, including text, images, graphics, logos, and trademarks, is the property of Khadim Gift Service and is protected under intellectual property laws.
You may not reproduce, distribute, or modify any of our website content without prior written consent from Khadim Gift Service.
12. Prohibited Uses
You may not use our website or services for:
Any unlawful activity or to violate any applicable local, national, or international law.
Transmitting viruses, malware, or any harmful code.
Impersonating other individuals or providing false information.
13. Changes to Terms and Conditions
Khadim Gift Service reserves the right to update, modify, or replace these Terms and Conditions at any time without prior notice. Changes will be effective immediately upon posting on our website. It is your responsibility to review this page periodically for updates.
14. Governing Law
These Terms and Conditions are governed by the laws of Pakistan. Any disputes arising from the use of our services will be subject to the exclusive jurisdiction of the courts in Pakistan.
By using Khadim Gift Service, you agree to these Terms and Conditions. Thank you for choosing us to deliver happiness and love to your loved ones!
