If you wish to cancel your order, please submit your cancellation request at least 24 hours in advance.
Orders canceled less than 12 hours before the scheduled delivery cannot be refunded due to advance payments made to our partnered bakeries, florists, garment suppliers, and other vendors.
For custom or pre-order items requiring 2-7 days of processing time, cancellation may not be available once the order has been dispatched or is in production.
Refunds are only available for regular-priced items. Unfortunately, sale or discounted items are not eligible for refunds.
In rare cases, KhadimGiftService.com may offer a refund. Once your return is received and inspected, we will notify you via email regarding the status of your refund.
If your refund is approved, it will be processed according to your bank’s standard refund timeline, which usually takes 8-15 business days but may vary depending on your bank.
If you haven’t received your refund yet, first check your bank account. Then, contact your bank, as it may take some time for the refund to be posted. If you still haven’t received it, please contact us at support@khadimgiftservice.com.
If the item was marked as a gift during purchase and shipment, you will receive a gift credit for the value of the return.
You will be responsible for the shipping costs of returning your item, as shipping fees are non-refundable. If a refund is issued, the return shipping cost will be deducted from the refund amount.
Delivery times for exchanged products may vary depending on your location.
Delivery Issues & Troubles
In case of invalid, non-working, or non-responsive contact numbers for the recipient, or incomplete address details, we will not be able to proceed with delivery, especially for perishable items.
We are not liable for any non-delivery or refund in such cases. This is particularly important in areas like Lahore, Karachi, Islamabad, and Rawalpindi, where house numbers or street names may not be clearly defined.
A valid, working contact number for the recipient is essential for successful delivery.
If the city or area selected during the checkout process differs from the actual delivery address, KhadimGiftService.com cannot be held responsible for failed deliveries or requests for a refund.
